Returns and Exchanges Policy

Overview

At HerLocker, we aim to provide a smooth and satisfactory shopping experience for all customers. Our vendors are committed to ensuring you are happy with your purchase. Below is our general returns and exchanges policy. Individual vendor policies may vary, and customers are encouraged to review the specific policies of the vendor they are purchasing from. In the event a store does not have a policy posted they are subject to adopt the HerLocker Marketplace found here

Vendor Discretion

Each vendor within the HerLocker platform has the autonomy to set their own return and exchange policies. Customers should refer to the specific return and exchange policy outlined by the vendor on the product page or the vendor’s store page.

General Return Guidelines

• Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
• Time Frame: Most vendors accept returns within 10 days of the purchase date. Please check the specific vendor’s policy for exact time frames.
• Proof of Purchase: A receipt or proof of purchase is required to process the return.

Exchanges

• Product Condition: Items must be in their original condition to be eligible for an exchange.
• Exchange Process: Contact the vendor directly to initiate an exchange. The vendor will provide instructions on how to return the original item and receive the new one.

Refunds

• Approval Process: Once your return is received and inspected by the vendor, they will notify you of the approval or rejection of your refund.
• Refund Method: Approved refunds will be processed and credited to your original method of payment within a certain number of days, depending on your payment provider’s policies.

Escalated Cases

If you are unable to resolve a return or exchange issue directly with a vendor, you may escalate the matter to HerLocker Please provide:

• Order Number: Your order number and details of the purchase.
• Communication History: A summary of your communication with the vendor.
• Reason for Escalation: The reason you are seeking intervention from HerLocker.

To escalate an issue, please contact our customer support team at ‘winningherwaytech@gmail.com’. We will review the case and work with you and the vendor to reach a resolution.

Exceptions

Certain items are non-returnable and non-refundable, including:

• Custom-made or personalized items
• Perishable goods
• Downloadable software or digital products
• Health and personal care items

Contact Information

For any questions regarding returns and exchanges, please contact the vendor directly through the HerLocker platform. For escalated issues, reach out to our customer support team at ‘winningherwaytech@gmail.com’.