Vendors are able to upload their own return policy based on products, product type and it must be posted on the product description or Vendor Storefront. If it is not, vendors adopt the HerLocker Return Policy and it will be held out if tickets are escalated to the HerLocker Marketplace:
Day 1-3: Return Request
– Customer Initiates Return: If the customer is dissatisfied, they request a return via the platform within 1 day of receiving the product.
– Return Approval: The vendor reviews and approves the return request, providing a return shipping label.
Day 3-6: Return Shipping
– Customer Ships Product Back: The customer ships the product back using the provided label on the same day.
– Tracking and Confirmation: The return shipment is tracked, and the vendor confirms receipt of the returned product.
Day 6-10: Return Processing
– Product Inspection: The vendor inspects the returned product to ensure it meets the return criteria.
– Refund/Exchange Issuance: Depending on the outcome, the customer receives a refund or exchange within 1 day of return approval.
Day 10-14: Post-Return Support
– Feedback Collection: Customers are asked for feedback on the return process.
– Support Follow-up: Customer support follows up to ensure satisfaction with the resolution.
